Support

Sapphire Sky is in an invited beta and is run by a very small team. Email is the only support channel — there is no ticket queue and no phone line, and saying so is more useful than implying otherwise.

If something went wrong with a build

Send what you asked for and what came back. If the build failed, the message it gave you is the most useful thing you can include — it is written to be readable rather than to be an error code.

If it is about money

Billing, refunds, a charge you do not recognise, or closing an account: use the address below and say what you would like to happen. Subscriptions and payment methods can also be managed directly from the billing page in your workspace.

Where your data is, and how to remove it

The Privacy Policy covers what is stored and for how long. To have an account and its data deleted, ask at the address below.